Use Case: MSDs in the Hospitality and Catering Sector
Identifying risks and implementing solutions
According to the National Health Insurance Fund (Cnam – updated in 2024), 41% of accidents in the hospitality sector are related to falls. In the traditional restaurant sector, 36% of accidents are caused by manual handling.
Nearly 1,500,000 workdays are lost each year.
Occupational risks are diverse and include :
- Physical risks, such as musculoskeletal disorders (MSDs), falls, cuts, burns, etc.
- Chemical risks, related to the use of chemical products such as detergents, disinfectants, cleaning agents, etc.
- Biological risks, associated with exposure to biological agents such as bacteria, viruses, parasites, etc.
- Psychosocial risks, linked to work organization, social relationships, irregular working hours, or mental workload.
How can we prevent and reduce MSDs in the hospitality and catering sector, where manual handling, repetitive movements, and strenuous postures are part of workers’ daily routines?
Impacts on the sector due to MSDs :
- Absenteeism : Pain and injuries related to MSDs lead to frequent sick leaves, affecting service continuity.
- Cost : Between sick leave compensation, medical care, and additional expenses, MSDs represent a significant financial burden for the company.
- Work disruption : The absence of qualified staff forces teams to reorganize urgently, increasing the workload for other employees.
- Reduced performance : Fatigue and pain lower employees’ efficiency, impacting the pace and smoothness of service.
- Decline in quality : Physically struggling staff may affect service quality, whether in table service or room maintenance.
- Company image : High turnover and difficult working conditions harm the establishment’s attractiveness and can damage its reputation among clients and potential employees.
Risks and consequences for the health of professionals :
So, what can be done?
Reducing risks involves MSD prevention and implementing solutions.
By implementing concrete measures, a hospitality establishment can significantly reduce the incidence of MSDs among its team while also improving working conditions and the quality of service provided to customers.
We offer you KIMEA
Why choose KIMEA by Moovency ?
In general, staff in the hospitality and catering sector face significant daily stress and a high mental workload. The variety of establishments and work environments increases the physical constraints associated with certain tasks.
KIMEA START, a comprehensive turnkey solution for preventing MSDs.
KIMEA START is an all-inclusive one-year package that guides you towards sustainable prevention by providing :
- One year of access to KIMEA APP – our data capture tool;
- One year of access to KIMEA CLOUD – our analysis platform;
- Dedicated support and follow-up with your assigned ergonomist.
Most importantly, you’ll leave with the tools and knowledge to kickstart your MSD prevention strategy.
In terms of prevention, adopting a continuous optimization approach ensures you deliver the best and constantly improve your employees’ well-being. You stay up-to-date.
We also offer training services. We train your internal teams to use our KIMEA suite of tools to assess workstations. This way, you are no longer dependent on another company for physical risk measurements. You only need to consult ergonomists for complex situations that require a specialist.
A tool like KIMEA is ideal for ensuring ongoing optimization of workstations : with the KIMEA score and visual indicators, you can assess your progress at a glance