{"id":2750,"date":"2024-02-16T14:34:18","date_gmt":"2024-02-16T13:34:18","guid":{"rendered":"https:\/\/moovency.com\/faq\/"},"modified":"2024-06-24T13:59:47","modified_gmt":"2024-06-24T11:59:47","slug":"faqs","status":"publish","type":"page","link":"https:\/\/moovency.com\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Frequently asked<br \/>\n<strong>questions<\/strong><\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row mvc-faq height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"gf10\"><button class=\"w-tabs-section-header\" aria-controls=\"content-gf10\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What does the French law say about MSD prevention?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-gf10\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Currently, there is no specific regulation (in France) regarding the prevention of risks related to musculoskeletal disorders (MSDs).<\/strong><\/p>\n<p>However, more broadly, the French Labor Code obliges the employer to preserve the physical and mental health of their employees (Article L. 4121-1). Therefore, the employer must engage in prevention efforts and take measures to prevent occupational diseases.<\/p>\n<p>This includes:<\/p>\n<ul>\n<li>Actions to prevent occupational risks<\/li>\n<li>Information and training initiatives<\/li>\n<li>Implementation of appropriate organization and resources<\/li>\n<\/ul>\n<p>It&#8217;s worth noting that the employer must undertake prevention measures to limit employees&#8217; exposure to the risks of MSDs.<\/p>\n<p>Every company has work-related risks outlined in the &#8220;document unique d&#8217;\u00e9valuation des risques&#8221; (single risk assessment document). This document has been mandatory for employers since the decree of November 5, 2001.<\/p>\n<p><strong>According to the French Labor Code (Article R4121-2), the document must be updated annually (except for companies with fewer than eleven employees). Risk assessment is a crucial step in preventing musculoskeletal disorders.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"s10e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-s10e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What does your company offer ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-s10e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Moovency offers a range of solutions called KIMEA, which are part of a comprehensive approach to preventing MSDs.<\/p>\n<p><strong>KIMEA Cloud<\/strong> is the platform for analyzing and managing data captured in the field. Through the web platform, companies can build various types of projects necessary for their prevention efforts, such as a &#8220;mapping&#8221; approach, a &#8220;project management&#8221; approach, and many other use cases. Its project sharing and user management features make it an ideal tool for multi-site or multi-disciplinary organizations. To learn more about Kimea Cloud, click here.<\/p>\n<p><strong>KIMEA App<\/strong> is a mobile application created by Moovency, accessible with a subscription to KIMEA Cloud. It allows companies to easily capture their operators&#8217; movements in a non-invasive manner using their smartphone&#8217;s camera. It is compatible with any smartphone with a camera. To learn more about Kimea App, click here.<\/p>\n<p><strong>KIMEA Lite<\/strong> captures operators&#8217; movements using a depth camera and connected gloves. KIMEA Lite is particularly suitable for identifying and evaluating postural constraints in real-time. Real-time visualization enables better awareness and understanding of MSD risks associated with postures performed at workstations. To learn more about Kimea Lite, click here.<\/p>\n<p>In addition to our technical solutions, we also offer support, services, and training in MSD prevention. Our team of ergonomists, spread across the country, visits your companies to provide analysis, advice, and recommendations. To learn more about our support services, <a href=\"https:\/\/moovency.com\/en\/our-services\/\"><strong>click here<\/strong>.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h74f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h74f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I find out more about your services ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h74f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For more information about our services and to discuss your specific requirements, simply contact us:<\/p>\n<ul>\n<li><strong>By email<\/strong>, via our contact page or the form below.<\/li>\n<li><strong>By telephone<\/strong>, Monday to Friday, 9am to 5pm, on 09 72 16 89 45<\/li>\n<\/ul>\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 26635059,\n\t\t\t\t\t\t\t\t\tformId: \"a1d620c4-a964-4c12-b5cd-da6dd53d9712\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1779386803000-7733260601\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1779386803000-7733260601\"><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x8ea\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x8ea\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What are your prices ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x8ea\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our prices depend on your needs, and the size and complexity of your business. For a personalized quote or more information, <strong>please contact us on 09 72 16 89 45<\/strong>. We&#8217;ll be delighted to assess your needs and provide you with a precise estimate.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ma81\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ma81\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I schedule a demonstration of your services ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ma81\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To schedule a consultation or demonstration of our services, please complete the \u201crequest a demo\u201d form by <strong><a href=\"https:\/\/infos.moovency.com\/fr\/demande-de-d%C3%A9monstration-kimea-cloud\">clicking here<\/a><\/strong>, <strong>or contact us by phone on 09 72 16 89 45<\/strong>. We&#8217;ll then schedule an appointment at your convenience to discuss your needs and present our solutions.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ec09\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ec09\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you offer customized solutions for companies ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ec09\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, we understand that every company has unique needs. That&#8217;s why we offer customized solutions tailored to your objectives and your industry. Whether it&#8217;s through our KIMEA solutions or through the support of our ergonomists, our primary objective is to offer solutions and services that are as close as possible to your reality in the field. <strong><a href=\"https:\/\/moovency.com\/contactez-nous\/\">Contact us<\/a><\/strong> to discuss how we can help you.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ge31\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ge31\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you offer support in setting up a more comprehensive prevention approach?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ge31\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, Moovency is your partner in your MSD prevention efforts.<\/p>\n<p>Thanks to the variety of our solutions and support, we can be present at every stage of prevention.<\/p>\n<p><strong>Assessment :<\/strong><\/p>\n<p>KIMEA allows companies to easily map out workstations, providing an overview of the most physically demanding positions for operators.<\/p>\n<p><strong>Prioritizing Actions :<\/strong><\/p>\n<p>Here too, KIMEA can assist you. The solution enables ergonomists and prevention specialists to conduct biomechanical workstation analyses. With workstation mapping, you&#8217;ll know which positions, operations, and professions require priority modifications.<\/p>\n<p>The tool also allows for precise analysis of joint stress at the workstation, determining which position might better suit an operator based on individual activity restrictions (such as height, included in interindividual variability).<\/p>\n<p>For instance, if an operator returning from sick leave has reported carpal tunnel syndrome as an occupational disease, the tool can assign this individual to a position or activity with the least strain on the right wrist.<\/p>\n<p><strong>Finding Solutions :<\/strong><\/p>\n<p>From technical and organizational improvements to raising standards, and training and raising awareness among operators, Moovency&#8217;s experts can find solutions tailored to your needs.<\/p>\n<p><strong>Continuous Improvement :<\/strong><\/p>\n<p>Monitoring and tracking indicators are key elements of the continuous improvement of your MSD prevention policy. With KIMEA, you can easily create dashboards and generate reports. This allows you to monitor the evolution and improvement of workstations and working conditions, based on the action plans implemented.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"p1a7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-p1a7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I track the progress of the projects we&#8217;re working on together ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-p1a7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We set up clear and efficient communication processes to keep you informed of project progress. You&#8217;ll have a dedicated point of contact to answer all your questions and track the progress of each project and order.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m351\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m351\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Will you help me get started with your KIMEA solutions ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m351\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, we understand the importance of offering personalized support to our customers. That&#8217;s why we assign each company a dedicated ergonomist who follows them throughout their journey with our services. This ergonomist is there to answer all your questions, resolve any problems and guide you in the optimal use of our solutions.<\/p>\n<p>What&#8217;s more, we offer a 1-2 day training course at the start of each collaboration. This training is specially designed to familiarize you with our tools, provide you with the knowledge you need to use them effectively, and enable you to optimize your internal processes. Our aim is to give you all the keys you need to take full advantage of our solutions right from the start.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e4f6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e4f6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What is the standard duration of a Kimea subscription ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e4f6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our KIMEA Cloud solution is a SaaS solution, with a usual subscription period of one year. Renewal is not tacit; we contact you 2 months before the anniversary date of your subscription to take stock of your usage and renew your license according to your needs. This formula guarantees maximum flexibility, while ensuring continuous access to our services and all platform updates.<\/p>\n<p>Would you like to try us out, or would you simply like more information? <strong>Contact us on 09 72 16 89 45.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g69b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g69b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What measures does your company put in place to guarantee compliance with the French GDPR and ensure the security and confidentiality of its customers&#8217; personal data?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g69b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Data protection is a top priority for us at Moovency. We process all data in accordance with the strict requirements of the French GDPR (General Data Protection Regulation). This means that we implement robust security measures to protect our customers&#8217; personal information, use it only for its intended purpose and keep it only for as long as necessary.<\/p>\n<p>In addition, we ensure that we obtain appropriate consent for any data processing and are committed to respecting individuals&#8217; privacy rights. Our approach to French GDPR guarantees our customers complete peace of mind regarding the security and confidentiality of their data.<\/p>\n<p>All our data is hosted entirely in France.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c86b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c86b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you have a support service ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c86b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Moovency offers a support service to all its customers.<\/strong> The support service is available to help you if you encounter a problem with any of Moovency&#8217;s products.<\/p>\n<p><span style=\"text-decoration: underline;\">Support is available Monday to Friday, 9am to 5pm (UTC+01:00). There are several ways to contact us :<\/span><\/p>\n<p><strong>By phone :<\/strong> 07 48 66 42 48<br \/>\n<strong>By email :<\/strong> <a href=\"mailto:helpdesk@moovency.com\">helpdesk@moovency.com<\/a><\/p>\n<p><strong>Already a Moovency customer ?<\/strong> You can also create an account with our partner Atlassian. This will enable you to submit your concerns directly to us, via a ticket system. Please note that it can take up to 24 hours to create an Atlassian account.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"zb80\"><button class=\"w-tabs-section-header\" aria-controls=\"content-zb80\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Is there financial assistance available for MSD prevention ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-zb80\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To successfully carry out your prevention initiatives within the company, there are financial aids available to help you reduce workplace accidents and occupational diseases sustainably.<\/p>\n<p><strong>Does your company have fewer than 50 employees ?<\/strong><\/p>\n<p><span style=\"text-decoration: underline;\">Prevention subsidy<\/span><\/p>\n<p>Your Carsat : <em>&#8220;Caisse d&#8217;assurance retraite et de la sant\u00e9 au travail&#8221;<\/em> (Retirement and Occupational Health Insurance Fund) or Cramif : <em>&#8220;Caisse r\u00e9gionale d&#8217;assurance maladie d&#8217;\u00cele-de-France&#8221;<\/em> (Regional Health Insurance Fund for \u00cele-de-France) may grant you a subsidy called prevention subsidy to help reduce your employees&#8217; exposure to frequent risks.<\/p>\n<p>For example: back pain, musculoskeletal disorders (MSDs), falls from height, exposure to dangerous chemicals.<\/p>\n<p>The subsidy allows for the purchase of training services or risk assessments and\/or prevention equipment.<\/p>\n<p>The Ameli website provides information on <strong><a href=\"https:\/\/www.ameli.fr\/finistere\/entreprise\/sante-travail\/aides-financieres\/subventions-prevention\">the prevention subsidy.<\/a><\/strong><\/p>\n<p><span style=\"text-decoration: underline;\">Prevention contract<\/span><\/p>\n<p>If a national objectives convention has been signed by your sector, you can establish a prevention contract with your Carsat or Cramif.<\/p>\n<p>The contract allows you to benefit from technical advice from your fund and financial assistance for implementing prevention measures to improve your employees&#8217; safety.<\/p>\n<p>The Ameli website provides information on <strong><a href=\"https:\/\/www.ameli.fr\/finistere\/entreprise\/sante-travail\/aides-financieres\/contrat-prevention\">the prevention contract<\/a><\/strong>.<\/p>\n<p><span style=\"text-decoration: underline;\">Funds for Improving Working Conditions (FACT)<\/span><\/p>\n<p>FACT finances actions to improve working conditions and prevent occupational risks beyond regulatory requirements.<\/p>\n<p>To obtain funding, your project must aim to improve a work situation that could endanger your employees&#8217; health, quality of work life, or your company&#8217;s performance.<\/p>\n<p>For example: MSDs, stress, psychosocial risks, work hardship related to employees&#8217; age.<\/p>\n<p>The Anact website provides information <strong><a href=\"https:\/\/www.anact.fr\/services\/fact\">on FACT<\/a><\/strong>.<\/p>\n<p><strong>Does your company have between 50 and 199 employees?<\/strong><\/p>\n<p><span style=\"text-decoration: underline;\">Prevention contract<\/span><\/p>\n<p>If a national objectives convention has been signed by your sector, you can establish a prevention contract with your Carsat or Cramif.<\/p>\n<p>The contract allows you to benefit from technical advice from your fund and financial assistance for implementing prevention measures to improve your employees&#8217; safety.<\/p>\n<p>The Ameli website provides information on the <strong><a href=\"https:\/\/www.ameli.fr\/finistere\/entreprise\/sante-travail\/aides-financieres\/contrat-prevention\">prevention contract<\/a><\/strong>.<\/p>\n<p><span style=\"text-decoration: underline;\">Funds for Improving Working Conditions (FACT)<\/span><\/p>\n<p>FACT finances actions to improve working conditions and prevent occupational risks beyond regulatory requirements.<\/p>\n<p>To obtain funding, your project must aim to improve a work situation that could endanger your employees&#8217; health, quality of work life, or your company&#8217;s performance.<\/p>\n<p>For example : MSDs, stress, psychosocial risks, work hardship related to employees&#8217; age.<\/p>\n<p>The Anact website provides information <strong><a href=\"https:\/\/www.anact.fr\/services\/fact\">on FACT<\/a><\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"rd4c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-rd4c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you have GCS and GCU?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-rd4c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, you can read all about it here :<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/moovency.com\/en\/terms-conditions\/\">GCS<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/moovency.com\/en\/terms-conditions\/\">GCU<\/a><\/strong><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Frequently asked questions What does the French law say about MSD prevention?Currently, there is no specific regulation (in France) regarding the prevention of risks related to musculoskeletal disorders (MSDs). However, more broadly, the French Labor Code obliges the employer to preserve the physical and mental health of their employees (Article L. 4121-1). Therefore, the employer...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-2750","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQS - Moovency<\/title>\n<meta name=\"description\" content=\"RULA, REBA, KIMEA, TMS ? 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